FOR PURCHASES OF CLICK-AND-COLLECT BIKES MADE ON FELT'S ONLINE STORE

For bikes:

We accept Click-and-Collect returns through our retail partner where the bike was picked up within 14 days of purchase. Returns must meet the following conditions and go through the process as indicated:

  • Bike must be NEW or UNUSED condition; bike cannot have been ridden more than just a test ride in parking lot of retailer. Bike cannot have any damage, scratches or other blemishes.
  • Bike can be either still in-box or assembled by the dealer.

For Parts, accessories and Apparel:

We accept returns within 14 days of purchase. Returns must meet the following conditions and go through the process as indicated:

  • Parts must remain into its original packaging
  • Apparel must be unworn, unused and unwashed and in the original packaging

Here is the procedure to follow to return a product for free:

  1. Please note, you have 14 days from the receipt of your order to make your return request and return the products to us.
  2. Once you have completed your return request, you will be assigned a return number, which will also be confirmed by email. The status of your return will be pending, you can view all your returns in your customer account.
  3. Once your request is approved, our customer service team will send you a prepaid return label and you will need to return the product (s). The order must be returned within 30 days from the day of receipt of your order. You have nothing to pay.
  4. Upon receipt of your return, we will refund the amount of the product (s) returned. You will be reimbursed according to the same method of payment chosen when ordering.

5. Please complete the return form below to begin.

FOR PURCHASES MADE AT AN AUTHORIZED FELT DEALER:

Product must be returned to the place of purchase for evaluation by the dealer.  

Bike Fit Calculator

BIKE SIZING

Getting the proper size bike is key to comfort, performance, and safety. The world's best bike, if the wrong size for you, won't make you a better rider.
Our bike sizing guide is meant to give some general direction as to the best size to fit you based on your height. This is just one variable in a very complex system between rider and bike so keep in mind that rider proportions, fitness levels, and other aspects particular to the individual cyclist has a big impact on how you'll feel and perform on your new bike. Our size guidelines are not a substitute for a professional bike fit. If you have size questions, please don't hesitate to visit your local qualified bike fitter or reach out to us.

ROAD PERFORMANCE, ENDURANCE, GRAVEL & ADVENTURE MODELS | AR, FR, VR, BREED, BROAM

43cm 47cm / 48cm 51cm 54cm 56cm 58cm 61cm

RIDER HEIGHT
CM / FT

144.7 -152.4 cm
4’9”-5’0”

152.4 -167.6 cm
5’0”-5’5”

167.6 -172.7 cm
5’5”-5’8”

172.7 -177.8 cm
5’8”-5’10”

177.8 -182.8 cm
5’10”-6’0”

182.8 -187.9 cm
6’0”-6’2”

187.9 -195.5 cm
6’2”-6’5”

RIDER INSEAM
CM / INCHES Measured from crotch to floor.

67.3 -71.2 cm
26.5”-28.0”

71.2 -74.9 cm
28"-29.5"

75.1 - 76.2 cm
29.6’’-30.0”

77.9 -82.0 cm
30.7”-32.3”

81.0 -85.0 cm
31.9”-33.5”

84.0 -87.1 cm
33.1”-34.3”

87.3 -91.1 cm
34.4”-35.9”

TRIATHLON & TT MODELS | DA, IA*, B

48cm 51cm 54cm 56cm 58cm

RIDER HEIGHT
CM / FT

152.4 -167.6 cm
5’0”-5’5”

167.6 -172.7 cm
5’5”-5’8”

172.7 -180.3 cm
5’8”-5’11”

180.3 -187.9 cm
5’11”-6’2”

187.9 -195.5 cm
6’2”-6’5”

RIDER INSEAM
CM / INCHES Measured from crotch to floor.

70.8 -74.4 cm
27.9”-29.3”

74.4 - 77.9 cm
29.3’’-30.07”

77.9 -83.0 cm
30.7”-32.7”

83.0 -85.8 cm
32.7”-33.8”

85.8 -88.9 cm
32.7”-35.0”

*For additional insight on choosing the best size and set-up for your DA and IA models, please download and use our TRI/TT fit calculator.

CYCLOCROSS MODELS | FX

47cm 50cm 53cm 55cm 57cm 60cm

RIDER HEIGHT
CM / FT

152.4 -167.6 cm
5’0”-5’5”

167.6 -172.7 cm
5’5”-5’8”

172.7 -177.8 cm
5’8”-5’10”

177.8 -182.8 cm
5’10”-6’0”

182.8 -187.9 cm
6’0”-6’2”

187.9 -195.5 cm
6’2”-6’5”

RIDER INSEAM
CM / INCHES Measured from crotch to floor.

71.2 -74.9 cm
28”-29.5”

75.1 - 76.2 cm
29.6’’-30.0”

77.9 -82.0 cm
30.7”-32.3”

81.0 -85.0 cm
31.9”-33.5”

84.0 -87.1 cm
33.1”-34.3

87.3 -91.1 cm
34.4”-35.9”

TRACK MODELS | TK-FRD

52cm 55cm 57cm 60cm

RIDER HEIGHT
CM / FT

160.0 -167.6 cm
5’3”-5’5”

167.6 -175.2 cm
5’5”-5’9”

175.2 -180.3 cm
5’9”-5’11”

180.3 -187.9 cm
5’11”-6’2”

RIDER INSEAM
CM / INCHES Measured from crotch to floor.

75.1 -76.2 cm
29.6”-30.0”

77.9 - 82.0 cm
30.7’’-32.3”

81.0 -85.0 cm
31.9”-33.5”

84.0 -87.1 cm
33.1”-34.3”

FITNESS | VERZA

47cm / 48cm 51cm 54cm 56cm 58cm 61cm

RIDER HEIGHT
CM / FT

152.4 -167.6 cm
5’0”-5’5”

167.6 -172.7 cm
5’5”-5’8

172.7 -177.8 cm
5’8”-5’10”

177.8 -182.8 cm
5’10”-6’0”

182.8 -187.9 cm
6’0”-6’2”

187.9 -195.5 cm
6’2”-6’5”

RIDER INSEAM
CM / INCHES Measured from crotch to floor.

71.2 -74.9 cm
28.0”-29.5”

75.1 - 76.2 cm
29.6’’-30.0”

77.9 -82.0 cm
30.7”-32.3”

81.0 -85.0 cm
31.9”-33.5”

84.0 -87.1 cm
33.1”-34.3”

87.3 -91.1 cm
34.4”-35.9”

MTB FULL-SUSPENSION | Edict, Decree, COMPULSION

16" 18" 20" 22"

RIDER HEIGHT
CM / FT

158.4 -170.1 cm
5’3”-5’7”

170.1 -177.8 cm
5’7”-5’10”

177.8 -185.4 cm
5’10”-6’1”

185.4 -193.0 cm
6’1”-6’4”

RIDER INSEAM
CM / INCHES Measured from crotch to floor.

74.4 - 77.9 cm
28.0’’-30.7”

77.9 -83.0 cm
30.7”-32.7”

83.0 -85.8 cm
32.7”-33.8”

85.8 -88.9 cm
33.8”-35.0”

MTB HARDTAIL | DOCTRINE, DISPATCH

14" 16" 18" 20" 22"

RIDER HEIGHT
CM / FT

152.4 -167.6 cm
5’1”-5’4”

162.5 -170.1 cm
5’4”-5’7”

170.1 -177.8 cm
5’7”-5’10”

177.8 -185.4 cm
5’10”-6’1”

185.4 -193.0 cm
6’1”-6’4”

RIDER INSEAM
CM / INCHES Measured from crotch to floor.

70.8 -74.4 cm
27.3”-28.3”

74.4 - 77.9 cm
28.3’’-30.7”

77.9 -83.0 cm
30.7”-32.7”

83.0 -85.8 cm
32.7”-33.8”

85.8 -88.9 cm
32.7”-35.0”

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