Warranty

NOTE: This warranty info pertains to Felt bicycles model year 2019 and later. Bicycles from Model Year 2018 and earlier have a 2-year limited warranty. For warranty info in your specific country please contact your local Felt distributor listed here.

FELT BICYCLES, LIFETIME WARRANTY

All Felt frames and forks on Felt adult bicycles and bicycle framesets are warranted to be free from manufacturing defects in material and/or workmanship for the lifetime of the original owner. Warranty coverage on electrical components and batteries on E-Bikes extends for the period indicated on the manufacturer’s manual. Warranty coverage of front suspension forks, rear shocks, brand name wheelsets, and other components will be covered by the warranty stated by their original manufacturers. This warranty applies only to the original owner and shall not be transferred to subsequent.

THIS WARRANTY DOES NOT COVER

  • Any damage resulting from normal wear and tear, including the results of fatigue. It is the owner’s responsibility to inspect his or her bicycles before each and every ride and to maintain and repair his/her bicycle as stated in this owner’s manual.

  • Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner’s manual, an accident or other abnormal, excessive, or improper use, including, but not limited to stunt riding, ramp jumping, acrobatics or other similar activities, or in any other manner for which the bicycle was not designed.

  • Bicycles or frame kits with a frame serial number that has been removed or is incomplete.

  • Any damage, failure or loss caused by a modification of the product not made by an authorized retailer.

  • We remind you that assembly and adjustment of the frameset and component parts must be completed by an authorized retailer who has technical knowledge and the appropriate tools to do so, or by the manufacturer.

USEFUL PRODUCT LIFE CYCLE

Every Felt frameset has a useful life cycle. This useful life cycle is not the same as the Warranty period.

This Warranty is not meant to suggest or imply that the frame cannot be broken or will last forever. Bicycles and/or frames will not last forever. The length of the useful life cycle will vary depending on the type of frame, riding conditions and care the bicycle receives.

Competition, jumping, downhill racing, trick riding, trial riding, riding in severe conditions or climates, riding with heavy loads or any other non-standard use can substantially shorten the useful product life cycle of a Felt frameset. Any one or
a combination of these conditions may result in an unpredictable failure of a Felt frameset that would not be covered by this Warranty.

All Felt framesets should be periodically checked by an authorized Felt dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Felt frameset.

LIMITATIONS

There are no warranties which extend beyond the description of the limited warranty described herein, and any other warranties, expressed or implied, including, but not limited to, any warranties or merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of this limited warranty.

To the fullest extent allowed by law, Felt shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Felt’s liability hereunder is expressly limited to the replacement or repair of goods not complying with this warranty at Felt’s election. Some states or countries do not permit the exclusion or limitation of implied warranties or consequential damages, so the preceding limitations and exclusions may not apply to you.

VIP REPLACEMENT PROGRAM

For those occasions where a damaged Felt product is not covered under warranty, Felt offers the Felt VIP Replacement Program to help alleviate the hardship of replacing
a Felt bicycle or frameset. All Felt bicycles and framesets are covered under the Felt VIP Program for the lifetime of the original owner. The Felt VIP Replacement Program is a discount off of the purchase of a new bicycle or frame kit. The program is available through any authorized Felt dealer or other outlets specifically authorized by Felt to distribute Felt Bicycles. This program applies only to the original owner and does not transfer to subsequent owners. For additional information, please contact your local authorized Felt dealer.

PROCEDURES

For any claim to be considered, the bicycle must be brought into an authorized Felt dealer in assembled condition and accompanied by the original, dated sales receipt for the bicycle or frameset. (Be sure to keep your receipt in a safe place.).

Warranty service will be performed by an authorized Felt dealer. Proof of purchase must be provided. Cost of shipment or transportation to and from Felt, and the Felt authorized dealer is the responsibility of the purchaser.

Felt will have the option of either repair or replacement for any defective product. In the event Felt elects to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased.

If you elect to repair a defective product yourself or use the services of someone other than an authorized Felt dealer, or if you use a replacement part not supplied by Felt, Felt will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts.

This Warranty gives you specific legal rights and you may also have other rights which may vary from state to state and country to country.

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